Refund Policy
At Delux Store, we strive for customer satisfaction. However, refunds are only applicable under the following conditions:
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The item received is damaged, defective, or incorrect.
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You report the issue within 48 hours of receiving the product.
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A clear video or photo of the unboxing and issue is provided as evidence.
How to Request a Refund:
Email us at deluxstoreofficiall@gmail.com with your order number, photos/videos of the issue, and your contact details. After reviewing the case, if eligible, we will initiate a refund via bank transfer or your original payment method within 7–10 business days.
Refunds are not applicable if:
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The customer changes their mind after purchase.
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The product is used, unboxed without documentation, or returned without proper packaging.